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IT Support Specialist 2nd Level - Security (m/f/d)

Permanent employee, Full-time · München
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Your mission
  • Be the main security escalation point for our customers and our 1st-level support team.
  • Troubleshoot and resolve complex security-related issues, especially around ML-based security solutions.
  • Provide solution-oriented support for cloud environments (e.g., Microsoft 365, Google Workspace).
  • Run security audits and compliance checks and guide customers on implementing best practices.
  • Help improve and automate security and support processes across IT Ops.
Your profile
  • Completed IT apprenticeship or equivalent experience as a system administrator — ideally with a focus on IT security.
  • Hands-on experience with MDM systems (security policies, application control, conditional access).
  • Strong understanding of securing Windows environments and cloud security (e.g., Conditional Access, DLP, Sentinel, STIGs).
  • Bonus: exposure to SOC, EDR/XDR, IAM, or frameworks like ISO 27001 or BSI Grundschutz.
  • Customer-focused, patient, and committed to a security-first mindset.
  • Hands-on, proactive, and solution-driven in your daily work.
  • Fluent in English (C1).
Why us?
  • Be part of a small and rapidly growing team in Berlin and Munich with big ambitions and backed by top European VCs, like Atomico and Cherry Ventures.  
  • Become part of the IT revolution and help us build the most compelling IT Management Platform in the market.  
  • Attractive compensation package, including a virtual share package (VSOP).  
  • High responsibility and ownership from day one.  
  • Employee benefits: public transportation ticket or Urban Sports Club, Corporate Benefits.  
  • Well-equipped offices in Munich and Berlin.
Apply for this job
About us
Make millions of people work better every day.
We seek bright brains to join the IT revolution and build Europe’s #1 IT Operating System.
deeploi was founded in 2023 and is backed by leading European investors including Atomico and Cherry Ventures to rethink how IT is done.
IT as a Service – not as a struggle: We are building an all-in-one IT platform, combined with premium support. From user on- and offboarding, to service and support, cybersecurity and device management – deeploi covers the entire scope of a company´s IT department.
Deine Aufgaben
  • Be the main security escalation point for our customers and our 1st-level support team.
  • Troubleshoot and resolve complex security-related issues, especially around ML-based security solutions.
  • Provide solution-oriented support for cloud environments (e.g., Microsoft 365, Google Workspace).
  • Run security audits and compliance checks and guide customers on implementing best practices.
  • Help improve and automate security and support processes across IT Ops.
Dein Profil
  • Completed IT apprenticeship or equivalent experience as a system administrator — ideally with a focus on IT security.
  • Hands-on experience with MDM systems (security policies, application control, conditional access).
  • Strong understanding of securing Windows environments and cloud security (e.g., Conditional Access, DLP, Sentinel, STIGs).
  • Bonus: exposure to SOC, EDR/XDR, IAM, or frameworks like ISO 27001 or BSI Grundschutz.
  • Customer-focused, patient, and committed to a security-first mindset.
  • Hands-on, proactive, and solution-driven in your daily work.
  • Fluent in English (C1).
Warum wir?
  • Be part of a small and rapidly growing team in Berlin and Munich with big ambitions and backed by top European VCs, like Atomico and Cherry Ventures.  
  • Become part of the IT revolution and help us build the most compelling IT Management Platform in the market.  
  • Attractive compensation package, including a virtual share package (VSOP).  
  • High responsibility and ownership from day one.  
  • Employee benefits: public transportation ticket or Urban Sports Club, Corporate Benefits.  
  • Well-equipped offices in Munich and Berlin.
Apply for this job
Über uns
Make millions of people work better every day.
We seek bright brains to join the IT revolution and build Europe’s #1 IT Operating System.
deeploi was founded in 2023 and is backed by leading European investors including Atomico and Cherry Ventures to rethink how IT is done. 
IT as a Service – not as a struggle: We are building an all-in-one IT platform, combined with premium support. From user on- and offboarding, to service and support, cybersecurity and device management – deeploi covers the entire scope of a company´s IT department.

As a company with an ISO 27001-certified Information Security Management System (ISMS), we place great emphasis on data protection and secure information handling. All employees are required to comply with our internal security policies.
Apply for this job
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