We’re looking for a strategic and hands-on Head of Operations (f/m/d) to lead, scale, and continuously evolve deeploi’s operational backbone. 
 
In this role, you’ll be responsible for the entire customer lifecycle and lead the cross-functional teams that make it happen — from Implementation and Customer Success to IT Support. You’ll build high-performing teams, scalable processes, and an outstanding service culture that makes IT simple and reliable for our customers. 
 
As a key member of the leadership team, you’ll report directly to the CEO and work closely with the CPO and Head of Product to ensure seamless collaboration between Operations, Product, and Tech — turning customer insights and operational learnings into tangible improvements and scalable growth. 

YOUR RESPONSIBILITIES

• Lead and scale cross-functional teams across Implementation, Customer Success, and IT Support — ensuring operational excellence and strong team performance.
• Build and optimize scalable operations that evolve with company growth.
• Own our customer centricity: champion customer needs internally and ensure they’re reflected in everything we build and deliver.
• Collaborate closely with Product and Tech to align customer needs, feature rollouts, and roadmap priorities.
• Drive key performance metrics such as retention, satisfaction (NPS), efficiency, and margins.
• Combine strategic vision with hands-on execution, bringing clarity and momentum to complex challenges.
• Foster a strong and inclusive team culture across diverse operational roles.
• Report directly to the CEO and help shape the long-term vision for Operations.